TERMS AND CONDITIONS

RETURNS AND EXCHANGES

We offer a 10 day online return policy, during which you are able to return your item for an Exchange or a Refund.

All Returns and Exchanges require a RETURN FORM which can be downloaded from our system.

The following requirements must be met for goods to be refunded or exchanged:

  • Goods must be unworn and in Original Condition.
  • When trying on your Shoes, stay on a clean and dry surface, as the Shoes must be returned in the same new conditions you have received them.
  • Shoes must be returned in their Original Box.Shoes must be sent back within 10 days from date of receiving them.

If Shoes are deemed by us to be worn, marked or used, a Refund will not be processed.

Please note that Shoes requiring Return to Future Footwear, remain the responsibility of the customer and must be returned at the customers expense. As Future Footwear does not take responsibility for a Return Parcel until it is delivered to us, it is suggested, that you use a postal service, which is able to trace the whereabouts of your goods once posted.

Complete the Customer Returns Form thoroughly, so that your Return can be processed efficiently. Pack the goods securely and return them to the following address:

Future Footwear Pty Ltd.
Shop 4,12-14 Waratah St
.
Mona Vale NSW 2103

HOW TO RETURN GOODS FOR REFUND

Complete the ‘Customer Returns and Re-order Form’ which can be download from our system.

In the ‘Returns section’, list the item(s) you are returning on the space provided. .
Re-package the item(s) including the form and post it to us.
Once your parcel is received, we will credit you with your original method of payment, excluding delivery.

Please note that shipping costs can not be refunded with returns/exchanges.
Alternatively, goods can be returned to our location.

HOW TO EXCHANGE GOODS

First either phone us on 02 9979 1713 (Monday to Friday, 9am to 4pm Australian Central Time), or email us on [email protected] to check stock availability and place the item(s) you require on hold. Note, that items will be held for 7 days only. If your parcel and form have not been received by then, the item(s) will be placed back on the shelf.

Complete the ‘Re-order section’ on the Return Form. Then re-package the item(s) including the Form and Post your package to:

Future Footwear Pty Ltd.
Shop 4, 12-14 Waratah St
.
Mona Vale NSW 2103

Refunds and Exchanges are processed within 3 working days after the good have arrived.

View our range of Joya shoes and buy online ...